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Why is my widget not working on my website?
Why is my widget not working on my website?

Why your Facebook or Instagram albums might not display on your website.

Laze Trajkov avatar
Written by Laze Trajkov
Updated over a week ago

In this article, we will cover the most common issue that may be preventing your albums to display on your website.

Usually, it's due to some missing permissions on your connected Facebook or Instagram account.

Missing permissions can occur If you have recently changed the password on your social media account, or made any privacy changes that will revoke all the authorizations that you give to 3rd party platforms such as EmbedSocial.

Below is a short guide on how you can solve this.

Please go to 'Social Accounts' here:

And click on the 'Refresh' button on the right side of the account:

Once you refresh the permissions, it will take up to one hour in order the widget to appear on your website due to catching.

If your widget is still not displayed, please make sure to reach out and chat with us or send us an email at

We're happy to help.

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