In this article, we will share with you some of the reasons why your new posts are not being pulled inside your EmbedSocial account:
The auto-update time - once you post a new post on your Socia media accounts, your posts will be pulled automatically based on the plan you are using:
Free plan - the auto-update time is every 24 hours.
Pro Plan - auto-update time is every 3 hours
Pro Plus Plan- auto-update time is every 3 hours
Premium Plan - auto-update time is every 30 minutes
Missing permissions - If your account, or hashtag source is not updating with new posts please go to the social accounts page, and make sure that your connected social accounts are up to date with permissions. Here is a helpful article.
Username is changed - If you have changed the username of your Instagram account, then it should be updated inside your EmbedSocial account in order for the posts to be pulled automatically. You just need to contact us directly on live chat or send us an email at email@example.com and our dev team will update your username.
Reels that contain copyrighted music - If there are some Instagram reels that are not pulled inside your EmbedSocial account and contain music, then the most common reason is that Instagram is not sharing these reels through their official API due to copyright violations. Here you can learn more details.
Collaboration posts: If the posts are collaboration posts where two or more users partner to create and share a post initially a post might not be pulled since there are two ways how you can pull them. Here you can learn more details on how to pull them.
If you have any questions or need additional assistance please feel free to reach out and chat with us or send us an email at firstname.lastname@example.org
We're happy to help.