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The desired account is not shown when trying to add a new Instagram source so I can create a story widget, even if I have connected the correct Facebook account
The desired account is not shown when trying to add a new Instagram source so I can create a story widget, even if I have connected the correct Facebook account

Connect your Facebook account, give correct permissions for the Instagram pages that you manage, and pull your stories.

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Written by Didi
Updated over a week ago

Thank you for posting your question! If you have connected the Facebook account that is managing a Facebook page connected to your Instagram account, but you are still not seeing the desired Instagram account when trying to add a new source so you can pull your stories, follow the steps below.

In order to give the correct permissions to the Instagram pages that you manage with your Facebook account you will need to:

1. Go to the 'Social accounts' tab and remove the already connected Facebook account:

2. Go to a new tab on your browser and log in to the Facebook account that you want to connect to your EmbedSocial account.

3. Go to your EmbedSocial account, on the 'Social Accounts' tab click 'Add account' and select 'Connect with Facebook'

Re-conencting the same Facebook account

4. Click 'Edit access':

Editing the access

5. Make sure to select the desired pages and click on the 'X' button:

Selecting the desired pages and clicking on X

5. Click 'Continue as...'

Continuing with the connection

That's it! Now you will be able to add your desired Instagram account and create a widget out of it so you can pull and showcase your Instagram stories.

If you have any questions or need additional assistance, please feel free to reach out and chat with us or send us an email at support@embedsocial.com

We're happy to help.

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