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The desired Instagram account is not shown when trying to add a new source, even if I have connected the correct Facebook account
The desired Instagram account is not shown when trying to add a new source, even if I have connected the correct Facebook account

Steps and instructions on how to connect your Facebook account and give the correct permissions for the Instagram pages that you manage.

Didi avatar
Written by Didi
Updated over a year ago

Thank you for posting your question! If you have connected the Facebook account that is managing a Facebook page connected to your Instagram account, but you are still not seeing the desired Instagram account when trying to add a new source, follow the steps below.

In order to give the correct permissions to the Instagram pages that you manage with your Facebook account you will need to:

1. Go to the 'Social accounts' tab and remove the already connected Facebook account:

Going to the social accounts and removing the Facebook account

2. Go to a new tab on your browser and log in to the Facebook account that you want to connect to your EmbedSocial account.

3. Go to your EmbedSocial account, on the 'Social Accounts' tab click 'New account' and select 'Connect with Facebook'

Clicking on new account and connecting Facebook

4. Click 'Edit settings'

Clicking on edit settings

5. Make sure to select the desired pages and click 'Next':

Selecting the desired pages and clicking next

6. Turn on all of the given options and click 'Done':

Giving all the required permissions and clicking done

That's it! Now you will be able to add your desired Instagram account as a new source and create a widget out of it.

If you have any questions or need additional assistance, please feel free to reach out and chat with us or send us an email at support@embedsocial.com

We're happy to help.

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