Thank you for posting this question!
First things first, the missing permissions can occur when you change your password on your Facebook, TikTok, Pinterest, or Twitter account and automatically you lose access to all third-party platforms such as EmbedSocial.
In order for us to keep your widgets updated and also to be able to create new widgets from the posts from your social accounts, we always need active permissions.
Follow the steps below in order to successfully refresh the missing permissions on your connected account:
1. Please make sure to go to the 'Social Accounts' page. As you can see on the screenshot below, there is an indication that there are missing permissions, so to refresh them, just click the 'Refresh' token in this case the button next to your Facebook account:
2. You will be redirected to Facebook, to re-give the permissions and re-activate your account again. By clicking 'Edit settings' you can select the pages that you would like to use with EmbedSocial and by clicking 'Next' you can see what is EmbedSocial allowed to do with the pages you selected and then click 'Done':
*Please note that you will need to be logged in with the same Facebook account that is missing the permissions in order to refresh them.
You will need to take the same steps if you would like to refresh the missing permissions on your other Social Media accounts, such as TikTok, Twitter, etc.
Once you refresh the permissions, the accounts should state 'Connected' and the posts will continue to auto-update.
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com
We're here for you 🙏