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How to customize your SMS template?
How to customize your SMS template?

Create and customize your SMS Template and send SMS Review requests to your customers.

Didi avatar
Written by Didi
Updated over a week ago

Sending SMS requests through EmbedReviews is a straightforward process that requires a low effort to set up and provides a highly personalized approach when it comes to gathering feedback from your users!

In this article, we will cover the steps needed for creating and customizing your SMS request templates.

Customize your SMS template

Here are the steps on how to customize your SMS template:

1. Go to 'Email&SMS' on the left-hand side menu and click on the 'Templates' tab:

NAvigating on the templates tab inside Email&SMS section

2. Now you can see the option to create a new, template or you could simply edit one of the existing ones

Selecting an existing template to edit or creating a new one

3. Here you can change the template name, localization, and message. The SMS parameters on the right allow you to provide the user with a link that leads to the review form and an Unsubscribe link which disables further notifications from this moment on, upon clicking it. Make sure to 'Save template':

Editing the template and saving the changes

You can also see a preview of the template to make sure the message is as you desire! Then you can go ahead and send the request.

You can now send this SMS message to multiple users and request them to review you by following this article:

If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at

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