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How to request reviews via SMS?

Steps on how to create an SMS template and request reviews via SMS messages from your customers through their mobile devices.

Didi avatar
Written by Didi
Updated over a week ago

In this article, we will cover the possibility of collecting reviews by sending SMS to your customers.

You can do this manually by sending the SMS via your mobile device or by using a software tool that you can send these SMS messages through and have the chance to automatically store the submitted reviews in a web-based application.

Collect reviews automatically by SMS with EmbedReviews

Here are the steps to collect reviews via SMS with the EmbedReviews platform:

1. Go to 'Email&SMS' on the left-hand side menu and click on 'Request Review' to ask for a review from your customers:

Navigating to the email and sms tab and clicking to request a review

2. Select 'SMS Requests':

Selecting SMS requests option

2. In the SMS edit form, submit the name of the customer and their phone number but please make sure to have written the area code before the number with a '+' sign in the beginning and click 'Send request' in the top right corner:

Filling rhe form for sms requests

Note: Before you do that, you can also customize the SMS message, and write your own SMS template by clicking the 'Edit' button on the right side of "Template review".

The message must be GSM-7 compatible and up to 140 characters long after the link conversion. Every new line counts as 4 characters

Here is a helpful article:

Once the customers receive the request, they will only need to click the provided link and submit the review. For example, you can add a link from your Collect form as well:

Example of the customized Collect form added in the email template

Example of the customized form

Once you collect the review, you will be able to view it in the All Reviews section, and also you can use this review and showcase it on your website.

If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at

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