Customer Satisfaction Survey

Well-constructed customer satisfaction surveys and questionnaires can help you understand how much of a positive experience you provide to your customers.Our customer satisfaction survey template can help you understand your customers’ level of satisfaction regarding a particular product/service or learn about the customer’s overall satisfaction with your company.The customer satisfaction survey includes closed-ended and open-ended questions that can help you gain insight from every step of your customer’s journey. The customer satisfaction survey questions are straightforward and don’t take much time, which in many cases is shown to be a precondition for a higher response rate.Additionally, our online survey is customizable, so users can add multiple-choice questions, rating scale questions, drop-down menus, and pretty much any type of questions you can think of.Next, you can continue customizing the form by adding your logo and choosing a professionally designed template or use some of the other features like email notification, thank you message or redirect after submitting.Use customer feedback to understand your customer base better, improve customer experience, reduce customer churn, attract new customers, and create loyal ones.Send your feedback survey today via email or social media, and dive deep into understanding your customers’ needs and overall experience with your business.Satisfied customers are the driving force of a successful business, so find out how to increase their retention by asking the right questions.Practical Use CasesLike the NPS survey, customer satisfaction surveys apply in almost all industries.For illustration, if you are a SaaS business and need to understand customer demographics, pricing needs, or feature requirements, a survey in some of the onboarding steps is a simple but powerful way ahead of increasing customer retention.To extend the usability of the customer satisfaction score, you might connect the surveys with a CRM or your customer support software and assign these metrics to specific users.Getting StartedSteps to create an employee feedback form:Create an account for EmbedFormsChoose the ‘Customer satisfaction survey' templateEdit form fields if neededPublish the formCopy and share the form link on social mediaCollect customer opinions fast and easily and earn how satisfied your customers are now!