Your unified social inbox for real-time engagement

Simplify your social media inbox management. Track every mention, reply fast, and never miss a high-intent message again.

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or
Book a demo today

Loved by 300,000+ big and small brands. World-famous and local

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Why does having a social inbox matter?

Managing your brand’s Instagram conversations isn’t just about staying responsive—it’s about building trust, driving conversions, and spotting opportunities in real time.

A social inbox gives you the control and context you need to turn every message into meaningful action.

Understand every message in its full context

Your social inbox is where customer intent lives, and our tools let you see all the Instagram messages you receive alongside the user’s details.

Act on critical messages in real time

Use our social inbox tools to track brand mentions, direct messages, and post comments as they happen, which helps your sales, marketing, and reputation engine.

Never miss a moment that matters

Inbox overload? Not here. Filter by reply status so you can quickly find messages that need your attention.

Bring order to your social messaging mess

Manage comments, DMs, and mentions with clarity. Built to help your team stay organized and respond faster.

Message aggregation
Bring all your Instagram conversations into one place

Collect all your Instagram direct messages into a unified social media inbox – so your team doesn’t need to bounce between accounts.

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LinkedIn comments
Reply to LinkedIn comments without leaving your dashboard

See all comments on your LinkedIn posts in one place — no more jumping between tabs. Engage directly with your audience, spot valuable leads, and keep the conversation going right from EmbedSocial.

Perfect for sales teams, community managers, and B2B brands building relationships at scale.

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AI Agent
Coming soon: Smart auto-replies for comments and DMs

Create an AI-powered agent that automatically replies to comments, reviews, and direct messages based on sentiment, tone, and platform. Customize your tone of voice, set conditions, and let the agent handle the rest — from thank-yous to escalations.

Perfect for teams who want to save time, stay responsive, and scale community engagement without lifting a finger.

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Who benefits from our social inbox tools?

Social Inbox is built for teams that manage conversations at scale and want to turn social interactions into results without missing a beat.

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Marketing agencies

Stay on top of every client message, streamline replies, and deliver faster support and engagement across Instagram accounts from one place.

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E-commerce brands

Reply to customer DMs, mentions, and story tags that impact your bottom line. Convert questions into purchases and feedback into insights.

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Social media managers

Centralize Instagram communication for better response times, improved organization, and easier collaboration with your wider team.

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More advanced features

Full social listening platform.

Import multiple sources

Pull UGC automatically from Instagram, YouTube, TikTok, LinkedIn, and more—plus upload your own content manually.

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Auto-sync

Seamlessly sync content in real time using official API integrations with platforms like Instagram, YouTube, Google, and more.

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Multi-account support

Manage social listening across all your brands or clients from one centralized dashboard.

AI enrichment (soon)

The system scores and organizes posts by importance, based on sentiment or keyword triggers, so you can focus on what matters and take action faster.

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Localization with AI

Use the 10+ languages to localize the widgets and activate the AI caption translator to translate captions in the chosen language automatically.

Organize content with tags

Filter content by platform, media type, keywords, tags, and even performance. Organize posts into tag-based folders for easy access and reuse.

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Analytics & reports

Insights on which source collects the most UGC with export options in CSV for in-depth analysis.

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Multi-filtering

Filter by platform, keyword, sentiment, media type, account, or date—perfect for campaign tracking or competitor monitoring.

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Moderation

Hand-pick or set up bulk filters based on keywords, media type or date filters to approve or reject specific customer content.

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Schedule demo

All features included. * No contracts.

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How does our social media inbox work?

Get started in minutes with your social media inbox management and never miss another important message again:

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Step 1: Connect your Instagram account:

Log in to EmbedSocial and securely link your Instagram profile. The inbox immediately begins pulling in your direct messages, mentions, and story replies.

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Step 2: Monitor and manage conversations:

View all inbound messages in a unified feed. Organize, filter, and respond directly from the dashboard—no more switching between tabs or accounts.

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Step 3: Collaborate and close the loop:

Assign conversations to team members, mark statuses, and ensure every customer gets a timely response. Turn your inbox into a productivity engine.

Manual vs. EmbedSocial

Official API integrations

$ $$$+ .00

Without EmbedSocial

  • Manually switch between accounts to reply
  • No message status tracking
  • Hard to collaborate with your team
  • Confusing reply chains
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$ 99 .00starting at

With EmbedSocial

  • Centralized Instagram DMs in one inbox
  • Organized view: “Waiting for reply” & “Replied”
  • Easy team collaboration
  • Filter and respond without distractions
Start free trial now

Join 300,000+ brands worldwide who use EmbedSocial to simplify and scale their social listening efforts. Book a demo

Ready to unlock real-time social insights?

Start your 7-day free trial today. Track brand mentions, capture customer feedback, and turn conversations into conversions, all in one powerful social listening tool.

$99.00month

Start with the basic plan, and upgrade as your business grows.

Start free trial

7-day free trial. All features included. No contracts

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Official API integrations

EmbedSocial has official API integrations with all major social media networks.

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Fast-loading widgets

We design interactive social media widgets that load fast on your website.

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Risk-free

If it’s not for you, just cancel with no hidden costs or fees.

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Dedicated support

Just click the bottom left chat icon, and our team will assist you in real time.

What our users are saying:

Author

TrovaTrip increased booking conversion rates by 12% with customer testimonials in just 4 weeks

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Nick Poggi
TrovaTrip
Author

The team at Embed Social is so easy to work with. They are very quick to respond to any special requests and fast to implement account changes. Aside from the great customer service, their products are also very easy to use and offer a lot of freedom that you can’t get with other similar products. Definitely recommend.

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Ryan Hazlewood
Developer
Author

EmbedSocial allows us to showcase social media content on our web pages in a way that’s both functional and vibrant. Their library of social feed designs integrates seamlessly with our existing components and is easy to use for page editors of all skill levels.

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Zanna Ollove
Boston College
Author

The experience with EmbedSocial has been amazing. We’re always looking for ways to leverage our time, so finding a product to keep our reviews fresh automatically was a no-brainer.

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Brooks Hitzfield
Seven Sons
Author

It has been pretty simple to display social proof with EmbedReviews, and their team has been great in assisting with technical implementation.

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Eric Hnatov
Industrious
Author

We are spending half of what we previously did for our last review manager, and getting 100x more out of it! I honestly am amazed at what we are getting for the price. I wish we had switched to EmbedReviews years ago.

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Kodi Duncan
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FAQs about EmbedSocial’s social inbox tool

Have a specific question about using EmbedSocial’s social listening tool?
Check the FAQ section below or click the bottom-right chat icon to talk with us.

It’s a unified inbox where you can manage all incoming Instagram DMs in one place.
Yes. The full thread is visible so you always have the context.
Currently, the social inbox works with Instagram. Support for more platforms is on the way.
Yes. It pulls messages directly via the official API.
Yes. You can read and respond to DMs without leaving EmbedSocial.
Yes. You can filter based on reply status.
Yes, EmbedSocial supports Team Member accounts.
Absolutely. We use the approved Instagram API to ensure privacy and compliance.
You won’t get a direct notification for new messages, but you can always open the Inbox tool to see if you have any new notifications.
Yes. You can manage DMs from multiple connected profiles in one place.