Understand every message in its full context
Your social inbox is where customer intent lives, and our tools let you see all the Instagram messages you receive alongside the user's details.
Your unified social inbox for real-time engagement
Simplify your social media inbox management. Track every mention, reply fast, and never miss a high-intent message again.
Loved by 400,000+ big and small brands. World-famous and local
Why does having a social inbox matter?
Managing your brand's Instagram conversations isn't just about staying responsive, it's about building trust, driving conversions, and spotting opportunities in real time. A social inbox gives you the control and context you need to turn every message into meaningful action.
Act on critical messages in real time
Use our social inbox tools to track brand mentions, direct messages, and post comments as they happen, which helps your sales, marketing, and reputation engine.
Never miss a moment that matters
Inbox overload? Not here. Filter by reply status so you can quickly find messages that need your attention.
Message aggregation
Bring all your Instagram conversations into one place
Collect all your Instagram direct messages into a unified social media inbox, so your team doesn't need to bounce between accounts.
LinkedIn comments
Reply to LinkedIn comments without leaving your dashboard
See all comments on your LinkedIn posts in one place, no more jumping between tabs. Engage directly with your audience, spot valuable leads, and keep the conversation going right from EmbedSocial. Perfect for sales teams, community managers, and B2B brands building relationships at scale.
AI Agent
Coming soon: Smart auto-replies for comments and DMs
Create an AI-powered agent that automatically replies to comments, reviews, and direct messages based on sentiment, tone, and platform. Customize your tone of voice, set conditions, and let the agent handle the rest, from thank-yous to escalations. Perfect for teams who want to save time, stay responsive, and scale community engagement without lifting a finger.
Who benefits from our social inbox tools?
Social Inbox is built for teams that manage conversations at scale and want to turn social interactions into results without missing a beat.
Marketing agencies
Stay on top of every client message, streamline replies, and deliver faster support and engagement across Instagram accounts from one place.
E-commerce brands
Reply to customer DMs, mentions, and story tags that impact your bottom line. Convert questions into purchases and feedback into insights.
Social media managers
Centralize Instagram communication for better response times, improved organization, and easier collaboration with your wider team.
More advanced features
Full social listening platform.
Import multiple sources
Pull UGC automatically from Instagram, YouTube, TikTok, LinkedIn, and more, plus upload your own content manually.
Auto-sync
Seamlessly sync content in real time using official API integrations with platforms like Instagram, YouTube, Google, and more.
Multi-account support
Manage social listening across all your brands or clients from one centralized dashboard.
AI enrichment (soon)
The system scores and organizes posts by importance, based on sentiment or keyword triggers, so you can focus on what matters and take action faster.
Localization with AI
Use the 10+ languages to localize the widgets and activate the AI caption translator to translate captions in the chosen language automatically.
Organize content with tags
Filter content by platform, media type, keywords, tags, and even performance. Organize posts into tag-based folders for easy access and reuse.
Analytics & reports
Insights on which source collects the most UGC with export options in CSV for in-depth analysis.
Multi-filtering
Filter by platform, keyword, sentiment, media type, account, or date, perfect for campaign tracking or competitor monitoring.
Moderation
Hand-pick or set up bulk filters based on keywords, media type or date filters to approve or reject specific customer content.
How does our social media inbox work?
Get started in minutes with your social media inbox management and never miss another important message again.
Step 1: Connect your Instagram account
Log in to EmbedSocial and securely link your Instagram profile. The inbox immediately begins pulling in your direct messages, mentions, and story replies.
Step 2: Monitor and manage conversations
View all inbound messages in a unified feed. Organize, filter, and respond directly from the dashboard, no more switching between tabs or accounts.
Step 3: Collaborate and close the loop
Assign conversations to team members, mark statuses, and ensure every customer gets a timely response. Turn your inbox into a productivity engine.
EmbedSocial MCP + AI
Turn collected social mentions into AI-powered insights
After collecting social media mentions in EmbedSocial, you can also connect the EmbedSocial MCP to Claude or ChatGPT and ask it to analyze the conversations for you.
Analytics
Send negative Threads mentions to Slack
Using the EmbedSocial MCP, scan today's Threads mentions from [source]. Find negative posts or complaints that need attention. For each flagged post, include severity, reason, suggested response, and post link. Send the summary to Slack channel [channel].
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Analytics
Send low-rated Google reviews to Slack
Using the EmbedSocial MCP, find low-rated Google reviews and send each review with a short summary to Slack [choose channel]. Check this widget [widget name].
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Analytics
Analyze Threads mentions with Claude
Using the EmbedSocial MCP, pull Threads mentions from [source] and summarize topics, sentiment, standout posts, and recommended responses.
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Content
Automate Instagram product mention tracking in Google Sheets
Find Instagram media in my EmbedSocial feeds mentioning [product keyword] from the last 30 days. Add the post URL, creator, date, caption summary, sentiment, and recommended action to a Google Sheet.
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Manual vs. EmbedSocial
$$$$+.00
Without EmbedSocial
- Manually switch between accounts to reply
- No message status tracking
- Hard to collaborate with your team
- Confusing reply chains
With EmbedSocial
$49.00starting at
- Centralized Instagram DMs in one inbox
- Organized view: "Waiting for reply" & "Replied"
- Easy team collaboration
- Filter and respond without distractions
Join 400,000+ brands worldwide who use EmbedSocial to simplify and scale their social listening efforts. Schedule demo
Ready to unlock real-time social insights?
Start your 7-day free trial today. Track brand mentions, capture customer feedback, and turn conversations into conversions, all in one powerful social listening tool.
$49.00/ month
Start with the basic plan, and upgrade as your business grows.
- Centralized Instagram DMs in one inbox
- Reply to LinkedIn comments without leaving your dashboard
- AI Agent for smart auto-replies (soon)
- Filter by reply status to find what needs attention
- Easy team collaboration on every message
Official API integrations
EmbedSocial has official API integrations with all major social media networks.
Fast-loading widgets
We design interactive social media widgets that load fast on your website.
Risk-free
If it’s not for you, cancel or request to delete your account.
Dedicated support team
Just click the bottom left chat icon, and our team will assist you in real-time.
What our users are saying:
4.9/5(202)TrovaTrip increased booking conversion rates by 12% with customer testimonials in just 4 weeks
The team at Embed Social is so easy to work with. They are very quick to respond to any special requests and fast to implement account changes. Aside from the great customer service, their products are also very easy to use and offer a lot of freedom that you can’t get with other similar products. Definitely recommend.
EmbedSocial allows us to showcase social media content on our web pages in a way that’s both functional and vibrant. Their library of social feed designs integrates seamlessly with our existing components and is easy to use for page editors of all skill levels.
The experience with EmbedSocial has been amazing. We’re always looking for ways to leverage our time, so finding a product to keep our reviews fresh automatically was a no-brainer.
What I like best about EmbedSocial is how effortlessly it pulls in and displays social media content in one place. It saves me hours of manual work and keeps my website looking dynamic and fresh.
Alex and other EmbedSocial staff who have worked with me over this time are always so incredibly responsive and genuinely care about my business.
I love how intuitive EmbedSocial has been to use and the support Embed offers to help you utilize the software. I had a proactive Customer Success Manager who offered meetings, a trial extension then fantastic customer service in troubleshooting an additional account I started in error.
EmbedSocial has streamlined the review process for us. It’s user-friendly, looks great on our site, and adds instant trust.
It works exceptionally well and offers great customization options and filters. So far, it has proven to be an excellent widget with many useful features. Highly recommended.
EmbedSocial looks great on our website. Plus it's easy to setup and use. You can customize the widget directly through their platform so no custom coding really necessary.
The perfect tool to showcase your customer stories. Helps you in getting the word out in the best and most economical way. The dashboard is easy to use and the support team is always available to offer any kind of help that's required.
One of the standout features of EmbedSocial is its user-friendly interface, which makes it easy for users of all technical levels to navigate and utilize its capabilities. The platform offers a seamless way to aggregate social media content and display it on websites, which is particularly helpful for enhancing engagement and showcasing user-generated content.
Being part of a 100% volunteer run 501(c)(3) you can only imagine the technology help we need... EmbedSocial has made it easy to keep our adoptable pets up to date not only on social media but our website too!
The most helpful thing about EmbedSocial is the convenience of accessing my social media feeds for my website. I had issues with connecting to my social media sites and EmbedSocial Customer Service was quick to help me figure out the issue and resolve it.
Antonia was my support person on an issue I was having and she was AMAZING. I use a lot of online tools and she stuck with me the entire time and followed up to make sure everything was good.
FAQs about EmbedSocial's social inbox tool
Have a specific question about using EmbedSocial's social listening tool? Check the FAQ section below or click the bottom-right chat icon to talk with us.
What is a social inbox?
It's a unified inbox where you can manage all incoming Instagram DMs in one place.
Can I see message history for each user?
Yes. The full thread is visible so you always have the context.
Which platforms are supported right now?
Currently, the social inbox works with Instagram. Support for more platforms is on the way.
Is the inbox synced with my Instagram account?
Yes. It pulls messages directly via the official API.
Can I reply to messages directly from the inbox?
Yes. You can read and respond to DMs without leaving EmbedSocial.
Can I filter or search through DMs?
Yes. You can filter based on reply status.
Can I assign messages to team members?
Yes, EmbedSocial supports Team Member accounts.
Is this inbox secure?
Absolutely. We use the approved Instagram API to ensure privacy and compliance.
Will I get notified about new messages?
You won't get a direct notification for new messages, but you can always open the Inbox tool to see if you have any new notifications.
Does it support multiple Instagram accounts?
Yes. You can manage DMs from multiple connected profiles in one place.
Manage every social message
from one inbox.
Use EmbedSocial's social inbox to track DMs, mentions, and comments in real time, reply faster, and never miss a high-intent message across your social channels.
Start free trial. * All features included.