Solución de problemas
Fix the most common issues: refreshing permissions, sources that won't connect, and content or widgets that aren't updating or showing.
Can't Add a Source
This is the most common reason for not being able to add a new source
Instagram Account Not Listed
What to do when the Instagram account you manage is not listed after you connect your Facebook account.
Facebook Required for Hashtags
Why an Instagram business account connected to a Facebook page is required to pull Instagram hashtag feeds.
Posts Not Updating or Missing
Why my new posts are not being pulled inside my EmbedSocial account?
Only 50 Posts Pulled
Why the latest 50 posts are pulled first, and how to get the rest of your posts.
Instagram Reels Not Displaying
The most common reason why we cannot pull Instagram reels that contain music.
TikTok Posts Not Updating
One of the most common reasons why the latest TikTok posts are not pulled.
Instagram Collaboration Posts
How to pull your collaboration posts, whether you created the post or were asked to be a collaborator.
Deleted Post Still Showing
Why a post you deleted on Instagram still shows inside EmbedSocial, and how to delete it from the platform too.
LinkedIn Reposts Not Showing
How LinkedIn re-posts work within the EmbedSocial widget. The LinkedIn API only allows us to pull posts originally published by your connected account.
Edited Instagram Post Info
Why we can't pull edited data from Instagram posts that are already pulled to your EmbedSocial account.
Refresh Missing Permissions
How to successfully refresh your missing permission on your Facebook and Google accounts. To continue to auto update your reviews.
Reviews or Locations Not Showing
Why my Google reviews are not shown even inside my EmbedSocial account even if my Google account is connected?
Reviews Not Updating
I have new reviews but they are not being updated inside my EmbedSocial account
Google Locations Not Showing
The two main reasons your Google Business Profile locations don't appear after connecting your Google account, and how to fix it.
Newest Reviews Not Showing
The most common reasons why reviews pulled into your account are not shown inside your widget.
Broken Review Avatars
How to resolve broken avatars on your Facebook reviews
Widget Not Showing on My Site
Reason why the button and posts are not clickable on the website.
Widget Not Showing on Squarespace
If your widget only appears after you refresh the page on Squarespace, you need to disable Ajax loading.
Widgets Missing After Reactivation
Three reasons why your widgets are still not shown on your website after you re-activate your subscription.
AI Widget Readability (ChatGPT and Claude)
Understand why AI bots and LLMs may not see the reviews inside an embedded widget, and how adding your Schema code to the page makes your rating and reviews readable by AI.
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