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delete google reviews

A poor Google review is every business owners’ nightmare, especially if you think that the comments are unreasonable or fake reviews. 

We feel you. A negative comment on a review site such as Google business listing, TripAdvisor, Yelp, or series of negative feedback, can seriously undermine the blood, sweat, and tears you have invested in your business over the years.

You believe that removing the Google review is your only option to keep your online reputation.

Think again.

You cannot delete a review you have received. Just flag it as an inappropriate review.

So, before you jump and flag the Google review as inappropriate, consider these few reasons why it’s okay to let bad reviews lie on your page. Sometimes they can actually help and not harm your business. 

Feeling intrigued?

  • Removing Google reviews will make an already disappointed customer even more frustrated because you will clearly tell them you are not interested in their feedback. 
  • When someone leaves you a negative review about your company, consider this a chance to turn negative reviews into positive ones. Listen to what they are telling you, understand them, and suggest a solution. 
  • Positively responding to a negative comment shows the potential customers that you care about your clients and the lengths you will go to fix their issues.
  • It is not natural for a business to have 100% positive reviews. Even companies with world-class customer service attract a negative review at some point. And that is okay.
  • Perceive the comment like hiring your own mini focus group without having to pay for it. Take the feedback seriously and look for ways to apply it to your business. 
  • Improve customer experience and win them back. Then ask them to edit their online review of your business.

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For Businesses: How to delete a Google review?

If, after reading this, you are still feeling the urge to remove a Google review, here are the screenshots of the steps you should take:

  1. Open your Google my business account
  2. In the left menu, click on the ‘Reviews’ option
  3. Find the review you want to remove
  4. Click the three dots menu and click on ‘Flag as inappropriate’
flag google review

5. Select one of the given options on what is wrong with the review (not relevant to this place, conflict of interest, offensive or sexually explicit, privacy concern or legal issue)

6. Click on the ‘Report’ button

resons to report google reviews

That’s it. If Google needs further clarification, their support team will follow-up with you via email.

Or watch the video below:

Due to high demand, expect delays in the processing of your flag/request. Please don’t flag the same review twice. Only reviews that violate Google’s content policy can be reported. Reviews that are negative or that you disagree with, but adhere to the content policy, won’t be removed.

How to make sure that Google will delete your flagged review?

While Google is getting more qualified at controlling reviews, with so many new reviews appearing each day, it’s hard to tackle them all.

It’s is why it is a good idea to become familiar with Google’s review policy and understand if your review has high chances of being deleted or will remain on your Google listing forever.

Here is a quick summary of a review content that Google does not permit:

  • Spam content: same review content written multiple times from different profiles;
  • Off-topic: review that is not related at all to your location, your product, or service. This includes personal rants and political views, too.
  • Offensive language: content that contains obscene language or lewd gestures;
  • Dangerous and derogatory content: contains threats, harassment, is discriminatory, or it’s a fraudulent review.
  • Conflict of interest: negative reviews about your competitors to misled users and manipulate Google search engine rankings;
  • Restricted or prohibited items: content that contains links, offers, or calls-to-action to things like alcohol, guns, tobacco, pharmaceutical items, medical devices. It includes discount offers, coupon codes, or contact information to acquire restricted items;
  • Illegal content: content that promotes illegal activity. It includes reviews that violate copyright, represents sexual abuse, covers banned products like unlawful drugs or trafficked animal products, portrays violence, or is related to terrorist groups.
  • Impersonation: content where person dishonestly portrays themself as an individual, representative of a company or organization.

If the review belongs to one of these categories, it will be eventually removed from your listing.

If the review is not removed, and you strongly believe that it should be deleted, get in touch with Google itself.

Here are 4 ways to reach out to Google My Business support and request to remove a Google review.

1. Fill in details about your issue in a support form

  1. Log in to your Google My Business profile
  2. At the end of the left-hand menu, click ‘Support’
  3. Click on ‘Contact Us’ and go through the steps to fill in your issue
support for google my business account

2. Connect with Google’s customer support

You can reach out to them via:

3. Tweet to @GoogleSmallBiz 

If you have exhausted the above two options and nothing seems to work, you can always rely on Twitter. Tweet about your situation to @GoogleSmallBiz, so that they can DM you in return about your problem.

4. File a legal removal request

There’s one final option that exists to remove negative Google reviews of your company. It will only apply to a limited number of cases. Google allows individuals to formally request content to be removed if the review is illegal.

For users: How to delete a review you left on Google

As a user who has written a review, it’s easier to hit the delete button. You don’t need to go through all that struggle of flagging a review and hoping that Google will erase it.

Instead, you can delete your own review in a few simple steps:

  1. Open your Google account and navigate to Google Maps
  2. In the left menu, choose ‘Your contributions’
contributions in google maps

3. Click on the ‘Reviews tab’

4. Select the review you want to delete

5. Click the three vertical dot menu (shown on the screenshot below)

6. Choose if you want to edit, delete or add a photo to the review

user option to delete google review

That’s it.

We created a complete Google reviews guide to learn how you can get the most out of your reviews on Google, manage customer reviews and improve your online reputation management. Make sure to check it out.

To wrap up

The truth is that no business will ever be able to maintain a 100% positive review profile. On top of that, having only 5-star reviews of your business can raise a red flag. Thus, a few bad reviews can actually help your profile appear more authentic. 

If you follow our recommendation for dealing with negative reviews, you will demonstrate another aspect of your business that consumers will appreciate.

Deliver an amazing product or service, dedicated customer service, proactively encourage customers to write you Google reviews, and you don’t have to worry about a few negative comments now and then.

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Avatar for Dance Azmanova
Dance Azmanova

Dance is the Content Marketing Manager at EmbedSocial, responsible for planning, creating, and sharing valuable content about social media marketing, and online reputation.