FAQs and Troubleshooting
A collection of articles addressing common questions and providing solutions to common issues.
How to refresh your missing permissions inside EmbedStories?How to successfully refresh your missing permission on your Facebook account. To continue to auto-update your stories.
How to download your archived stories in JSON format and use them in EmbedStoriesThis article will help you how to bulk download your archived stories in JSON format so we can upload them in your EmbedStories account
How long does it take for the stories to update on my website?How long does it take for your new Instagram stories to update on your website.
Can I upload my Instagram stories?How can I upload my Instagram stories?
How can I generate my old or archived Instagram stories?Steps and instructions on how to generate old or archived Instagram stories?
How to Show all Stories in your Widget?You can show up to 50 stories in your widget, even after they expire.
Can I show the widget even after my story expires?Steps and instructions on how you can show your widget on your website even after 24 hours pass and your story expires on Instagram.
Can I moderate my Instagram Stories?Tutorial on how to moderate Instagram stories in your web widget.
How can I change the order of my stories in my Widget?How can i change the order of my Instagram stories on my EmbedStories widget.
How to Re-order Stories in Instagram Highlights?Steps on how to change the order of your stories included in your Highlights in EmbedSocial.
Can I pull stories from an Instagram account that I am not managing?Learn if you can pull stories from an Instagram account that you are not managing.
Why my Instagram highlights are not being pulled automatically?Learn the reason why your Instagram highlights are not being pulled automatically