Can I upgrade my plan/subscription from Pro to ProPlus or Premium?
You want to upgrade your plan/subscription?
Thank you for posting this question. Please read further to find out how you can upgrade your plan/subscription.
In order to upgrade your subscription:
1\. Just navigate to your "Profile", in the bottom left corner and click "Buy Product":
2\. Click "Upgrade" on the product you want to upgrade:
3\. Lastly, select the plan you want to use from the dropdown menu, and you can also choose between monthly or yearly. Then just click "Confirm plan changes":
That's it!
You will be switched to the bigger subscription immediately and the previously paid amount will be taken into consideration, so you won't be charged the full amount.
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏
How can I downgrade my plan?
Thank you for posting this question! Follow the article below to learn how to downgrade your plan inside your EmbedSocial account.
Downgrade your plan from a paid to a free subscription
In order to downgrade your plan from a paid to a free subscription you will need to:
- Navigate to the 'Billing section':
2\. Once you are on the 'Billing' page, you can downgrade your subscription/trial subscription by clicking 'Cancel' below your product:
3\. Select 'Downgrade to our free plan with a default layout'
4\. Confirm once again by clicking on the 'Downgrade to free' button and your paid plan/trial will be downgraded to the free one:
Downgrade from a bigger plan to a lower one
If you are on a bigger plan and want to downgrade to a lower one, for example, if you are using the Pro Plus plan and want to downgrade to the Pro plan, please feel free to contact us at support@embedsocial.com or live chat and we will downgrade the plan for you.
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏
How can I convert to a yearly subscription?
Thank you for posting this question! Of course, you can convert to a yearly subscription and save 20%
To do this, please go to the bottom-left corner click on your profile name, and continue to 'Buy Product':
Click on the product that you want to purchase with the annual plan:
On the next page, choose 'Annual', choose the plan of the product (Pro, Pro Plus, or Premium), and click on 'Confirm plan changes':
That's it!
You will automatically be converted to a yearly subscription.
Note: If you already have a monthly subscription, please let us know your desired plan and our finance team will proceed with the next steps to amend your subscription from monthly to yearly.You can check more pricing details on our official pricing page at the following link.
https://embedsocial.com/pricing/
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏
How to Pause your Subscription?
You can pause your account at any time, and select a time frame when they will auto-activate again.
Once you pause your account your widgets will stop working on your website, and you won't be charged throughout the pause period.
To pause your EmbedSocial monthly subscription, follow the steps below:
- Log in to your EmbedSocial account
- Click on the 'Profile' section in the bottom-left corner and select the ‘Billing’ option
- Click ‘Pause Subscription’ on the top-right corner
A popup will appear where you will need to select 1-6 months to pause the account and click 'Continue'.
In case you decide that you want to continue with your subscription earlier than selected, choose ‘Resume Subscription’ - a button that will appear in the same position on the 'Billing' page.
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏
How can I renew my subscription?
You have canceled your subscription and want to renew it again?
Please feel free to contact the customer success team on live chat or via email at support@embedsocial.com and our team will renew your subscription immediately.
If you have any questions or need additional assistance, please feel free to reach out and chat with us or send us an email at support@embedsocial.com We're happy to help.
I want to cancel my subscription. What should I do?
You do not want to renew your subscription?
Thank you for posting this question. In this case, you will need to cancel your subscription. Please read further to find out how you can cancel your subscription.
First, you will need to navigate to your "Profile" in the bottom left corner and click "Billing":
Then just hit the "Cancel" button:
That's it! Your subscription/trial will be canceled and it won't renew.
We would highly appreciate it if you let us know about the reason for canceling. There is a big chance we can help with anything you are facing difficulties, so feel free to let us know on our live chat.
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏
How do I cancel my account?
Do you want to cancel your subscription or trial? Please read further to find out how you can cancel your subscription.
1\. First, you will need to navigate to your "Profile" in the bottom left corner and click "Billing":
2\. Then just hit the "Cancel" button:
That's it! Your subscription/trial will be canceled and it won't renew.
We would highly appreciate it if you let us know about the reason for canceling. There is a big chance we can help with anything you are facing difficulties, so feel free to let us know on our live chat.
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏
If I cancel the subscription, will the widget continue to be shown on my website?
Thank you for posing this question. Please read further to understand what happens when you change or cancel your subscription.
\- Monthly subscription
If you cancel your monthly subscription to any EmbedSocial product, the widget will continue to be active on your website until your subscription period expires. However, if your subscription expires without renewal, all widgets embedded on your website will stop functioning altogether and may appear as non-functional elements unless removed.
To illustrate, if you subscribe on the 1st day of a month and cancel mid-month, your subscription will stay active until the 1st day of the following month. After this date, your account will be deactivated, and the reviews widget will no longer be visible. Additionally, any expired subscription will result in the complete functionality loss of embedded widgets, leaving behind non-functional site elements unless the widget code is manually removed.
\- Yearly subscription
If you cancel your yearly subscription, the widgets will remain operational until the expiration date of your annual subscription.
Recommendations for Managing Widgets
- Maintaining Functionality: Ensure that your subscription remains active to retain complete widget functionality. If you choose the free plan, expect aesthetic and feature-based restrictions.
- Removing Widgets: Once expired, removing non-functional widgets prevents your website from displaying inoperative content.
\- Downgrading to the Free Plan
When you downgrade to the free plan, your widgets will continue to be active but with restricted functionality. Advanced features like customization options will no longer be accessible, and the widgets may adopt a default design. Should your subscription expire and not be renewed, all widgets on your site will cease functioning and could display as non-functional elements unless you remove the widget code.
If you need additional API endpoints or if you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏