You have new reviews and they are not being updated inside your EmbedSocial account?
Thank you for posing this question. Please read further to understand the reason why your reviews are still not shown inside your EmbedSocial account.
If you still don't have an EmbedReviews account, click to start a 7-day trial.
The most common reason for the reviews not being updated is missing permissions.
We need active permissions for our system to generate your Google or Facebook reviews automatically. So once you refresh the permissions, everything should continue to work as expected.
Please note that the missing permissions can occur when you change your password on your Facebook or Google account or If any privacy changes are made. Then automatically you lose access to all third-party platforms such as EmbedSocial.
How to refresh your missing permissions inside EmbedSocial?
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏
Newest reviews not showing
If your newest reviews are pulled inside your EmbedSocial account but not shown inside your widget, then the most common reasons are:
1\. If you have disabled the setting for adding the posts automatically
In order to check if the 'Auto add new posts' is disabled you will need to:
- Open the desired widget and under 'General' settings check if the setting for 'Auto add new posts' is disabled:
Please note that if this setting is disabled, the reviews will continue to update but not on the live version of the widget embedded in your website. They will be updated in the 'Moderate' tab inside your widget to inside the 'All Reviews' section.
- In order to enable them you will need to go to the 'Moderation' tab inside the widget and enable the reviews you would like to be shown on the widget:
If you would like for the new reviews to be shown automatically moving forward, you can just enable the setting 'Auto add new posts'
2\. Check if you have added some specific filters to your widget
If you have added any filters on your widget such as filter by tags, filter by keywords, order by rating, etc - this might be another reason why your newest reviews are not shown at all on the widget or are not shown as the latest ones:
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏