In this short tutorial, I will help you out on how to refresh the 'missing permission' on your connected Facebook and Google accounts so your reviews can be automatically updated.
First things first, the missing permissions can occur when you change your password on your Facebook or Google account or if any privacy changes are made. Then automatically you lose access to all third-party platforms such as EmbedSocial.
In order for us to keep your widgets updated and also to be able to create new widgets from the posts from your social accounts, we always need active permissions.
To get started:
1\. First go to the 'Social Accounts' tab and click "Refresh":
2. You will be redirected to Facebook/Google, to re-give the permissions and re-activate your account again.
Please note that you will need to be logged in with the same Facebook/Google account that is missing the permissions in order to refresh them.Once missing permissions are refreshed, the missing reviews (\reviews that were not generated during the time when there were missing permissions*) will appear in the widget in about 24 to 48 hours again.
You will know that your accounts are successfully connected when you see the icon 'Missing permissions' changed to 'connected':
If you have any questions or need additional assistance, please feel free to reach out to us on our live chat or send us an email at support@embedsocial.com We're happy to help. 🙏
Set the correct permissions
In this short guide, I will try to help you out with how to refresh the 'missing permissions' on your Social account.
To refresh your missing permissions follow the steps below:
1\. Please make sure to go to the Social accounts page:
https://embedsocial.com/admin/reviews\_profiles.
2\. Click 'Refresh' next to the profile, which indicates 'Missing permissions'
3\. You will be redirected to Google or Facebook, depending on which profile is missing permissions, and you will just need to re-approve your profile by clicking 'Allow':
Once you click 'Allow', the account should state 'Connected' and the posts will continue to auto-update.
\Please note that you will need to be logged in with the same Facebook account that is missing the permissions in order to refresh them, or the same Google My Business account.*
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏
Refresh permissions in EmbedFeed
Thank you for posting this question!
First things first, the missing permissions can occur when you change your password on your Facebook, TikTok, Pinterest, or Twitter account and automatically you lose access to all third-party platforms such as EmbedSocial.
In order for us to keep your widgets updated and also to be able to create new widgets from the posts from your social accounts, we always need active permissions.
Follow the steps below in order to successfully refresh the missing permissions on your connected account:
- Open the Sources page and click on "Manage accounts" to access your social accounts:
- There you will find your Facebook account and you can click on the "Refresh" button.
- You will be redirected to Facebook, to re-give the permissions and re-activate your account again. By clicking 'Edit settings' you can select the pages that you would like to use with EmbedSocial and by clicking 'Next' you can see what is EmbedSocial allowed to do with the pages you selected and then click 'Done':
You will need to take the same steps if you would like to refresh the missing permissions on your other Social Media accounts, such as TikTok, Twitter, etc.
Once you refresh the permissions, the accounts should state 'Connected' and the posts will continue to auto-update.
If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at support@embedsocial.com We're here for you 🙏